FREQUENTLY ASKED QUESTIONS - FAQ

 

 

YOU CAN NOT FIND WHAT YOU ARE LOOKING FOR?

Do not hesitate to write to us at Service-client@curlyzone.com and we will answer you promptly

 

ORDER

 

HOW TO ORDER ?

Curlyzone is simple and effective

Use the HAIR or FACE, BODY, CHILDREN or MEN menus to navigate either '' by product type '' or '' MARKS menu '' to select the desired product

Choose the quantity of product and '' ADD TO CART '' on the product page

Review your basket by clicking on "CART" in the upper right corner of the page

Click on 'ORDER' to complete your order

 

CAN I CHANGE OR CHANGE MY ORDER AS IT WAS PLACED?

Absolutely! Before your purchases are shipped, we may cancel or modify your order. Leave us an email on Service-client@curlyzone.com and we will answer you as soon as possible.

 

I HAVE NOT RECEIVED AN EMAIL OF CONFIRMATION

Do not worry, please send us an email at Service-client@curlyzone.com and we will confirm the status of your order

 

DO I NEED TO REGISTER?

You can still register on Curlyzone without the need for registration. However, we encourage you to register first to make sure you have a better and more efficient service, for example: Tracking your orders, managing any returns or exchanges

 

I FORGOT MY PASSWORD. WHAT CAN DO?

To reset your password, select the "Forgotten password" link on the login page and follow the instructions

 

IS IT RELIABLE TO ORDER ONLINE?

 We know that security is essential to you. For this reason, we use sophisticated SSL 128-bit security software to encrypt all your sensitive information, including credit or debit card details, to ensure that your information is truly secure when you make a payment. transaction. Your connection to our site is secure, attests the presence of the padlock in our web address https

 

WHAT MODES OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, Maestro and PayPal. All payments are processed through a secure payment platform system

We do not process international checks or COD.

 

ARE MY PERSONAL INFORMATION PRIVATE?

We assure you to respect your privacy. Your personal information is kept secure, and remains private and confidential. We will never share them with third-party organizations, if you check this option,

 

 

DELIVERY

 

CAN I CHANGE MY DELIVERY ADDRESS?

Your delivery address can be easily modified. Simply log in to your account and create multiple delivery addresses

 

WHAT SHOULD I DO IF THE PRODUCT I WANT IS OUT OF STOCK?

If you find an article you want, is out of stock, please send us an email to contact@curlyzone.com and we will inform you of its next availability

 

MY ORDER HAS NOT ABOUTIE BUT I HAVE BEEN DEBITED?

Please contact us on Service-client@curlyzone.com, mention a phone number where it is possible to reach you and we will solve it very quickly,

 

HOW CAN I FOLLOW MY ORDER?

Once we have shipped your order, you will receive an email confirming your order. And shipping a tracking number that you can get in your order information

 

HOW MUCH IS SHIPPING ?

We offer standard deliveries for all deliveries to the French West Indies. It takes 24 to 72 business hours for the West Indies to 5 days for Guyana. We also accept Europe and international orders at an additional cost according to the current rates of Colissimo Post.

Leave us an email on Service-client@curlyzone.com and we will be happy to help you.

 

WHAT DO I DO IF THE COLISSIMO POST CAN NOT DELIVER MY PACKAGE?

When your package arrives, you may need to sign, or it may be too big for your mailbox, so it's best to make sure someone is there when it's delivered. If our courier service is not able to get an answer, they will leave a card confirming that they will try another delivery if you call back the short number of the Post, or that they will deposit your parcel at La Poste. closer to your home

 

DO YOU OFFER GIFTS?

Yes, depending on the availability of our suppliers, we gladly offer samples.

 

RETURN OF PRODUCTS

At Curlyzone, we want you to be delighted every time you buy from us. Sometimes we know you might want to return items. The return or exchange of an article is easy Curlyzone. You have 14 working days from receipt of your order to decide to keep your items. To do this, please return to the Curlyzone warehouse, along with a copy of your order confirmation. The products must be returned unused and unopened, under the same conditions as those originally issued by Curlyzone.

 

REFUNDS

Your refund will be issued on the original credit or debit card used to place the order upon receipt. Please note that it may take up to 72 hours before the transaction is visible on your bank account

 

I CAN NOT FIND THE ANSWER TO MY QUESTION HERE

Send us an email at Service-client@curlyzone.com