Expeditions and returns

Except in case of force majeure, delivery times will, within the limits of available stocks, those indicated below. The responsibility of Curlyzone can not be engaged in case of late delivery of the logistics provider, after shipment and for any reason whatsoever.

Therefore, any claim for compensation of any kind whatsoever, will be presented to the company providing the delivery, after delivery to shipping.

Curlyzone reserves the right to choose the carrier and it ensures the proper delivery of products.

In the event of a breach by Curlyzone of its obligation to ship on the date or expiration of the specified time, or, failing this, no later than thirty days after the conclusion of the contract, the user may terminate the contract by registered letter with acknowledgment of receipt or by a writing on another durable medium, if, after having ordered, under the same Curlyzone terms, to make the delivery or provide the service within a reasonable additional period, the latter shall not is not executed within this time.

 

Rates & delivery times by geographical area:

 

Martinique:

- Offered and the same day in Point Relais in Fort de France whatever the weight of your order

Colissimo shipping costs start at € 3.90
Free Colissimo delivery from 150 € of purchase, within the limit of 3 kg

- 24 to 48 hours in Colissimo Tracking

 

Guadeloupe:

Shipping costs start at € 3.90
Free Colissimo delivery from 150 € of purchase, within the limit of 3 kg


- 48 hours on average, in Colissimo Suivi

 

French Guiana

Shipping costs start at € 6.90

- From 72 hours in Colissimo Tracking

 

 

La France :

Shipping costs start at € 6.90

- 5 to 7 working days in Colissimo Track or Point Relay

 

Europe: 5 working days delivery in Point Relais or at home

 

GOOD TO KNOW ! It is necessary to create your account and be connected to it so that delivery costs are calculated automatically according to your geographical area.

 

Returns and exchanges, right of withdrawal

 

The return address for parcels is: Curlyzone 165 route Didier B12 - 97200 Fort de France

Conditions required for the return: from the date of receipt of the order, the user has a right of withdrawal of a period of 14 days to return an item.

After this period, the products delivered will be deemed compliant and accepted by the user and Curlyzone reserves the right to refuse the exchange or have it.

The user can also exercise his right of withdrawal by retrieving, online in the GSC, the withdrawal form provided by Curlyzone, or complete the withdrawal form sent to him by paper attached to his order or send to Curlyzone any other statement unambiguously expressing its willingness to retract. The withdrawal form will be communicated to the user at the latest at the time of delivery of the products.

 

Proposed return modes:

- Exchange or have

The user has the possibility to return to us the products ordered, by sending them to us by post then it will be offered an exchange or a credit or a partial refund on the article mentioned. Only the price of the item will be refunded upon presentation of the invoice that the user has printed on www.curlyzone.com, "my account" / "order tracking" or on presentation of the order summary received by email.

 

In this case, the user must attach to his shipment a copy of his electronic invoice (available in the follow-up of his orders on the site) and the withdrawal form attached to his duly completed order.

The return costs are the responsibility of the user. The return costs are also the responsibility of the user since the cost of returning products, because of their nature, can not be normally returned by the Post Office and amount to up to 200 euro.

Upon receipt and control of your returned package, it will proceed to a credit or exchange of the returned products, excluding shipping, by crediting your credit card or your Paypal account.

Whatever the situation, do not hesitate to contact us by email contact@curlyzone.com or by phone 0696 800 954 so that we can find the best solution